Find answers and get help with your account.
Sign in to save your progress, then open Portfolio to review your practice balance and positions. Visit Get the extension for setup instructions and current platform availability, or open Learn for guided trading lessons.
Trenchr is a trading platform. Your balance, holdings, profits, and losses are simulated and cannot be deposited or withdrawn as real money. Practice results do not guarantee results in real trading.
Ranked starts with $500 and counts toward the leaderboard. You cannot add funds to a ranked attempt. Sandbox lets you choose a practice balance and is excluded from rankings. Review the confirmation before switching modes or resetting an attempt.
Check that you are signed in, have enough available balance to cover the trade and fees, and have entered a valid amount. To sell, you must hold the token. If current pricing or liquidity is unavailable, try again later. Contact support if the problem continues and include the token address and the message shown.
Market information updates automatically, but some tokens have limited or delayed trading data. An unavailable value does not mean zero. If a page appears stuck, check your connection and reopen it. Prices can change between viewing a token and placing a trade.
Market cap is the token price multiplied by its circulating supply. Fully diluted valuation (FDV) uses total supply instead. They can differ significantly. When circulating supply is unavailable, market cap may be missing; FDV is labeled separately.
No. Seeing a token in a supported terminal or getting a quote is not an endorsement or a security guarantee. The extension simulates execution; it does not certify that a token is safe. Missing information does not mean low risk.
Use the hide control beside a position in Portfolio. To bring it back, enable Show hidden and restore the position. Hiding a token does not sell it or change your balance, holdings, or performance.
Unrealized profit and loss reflects the changing value of tokens you still hold. Realized profit and loss reflects completed sales. Fees and the execution price can affect your final result.
Sign in and select Contact support. Include what happened, the page or token involved, and any message you saw. Your tickets and replies appear here in Help & support. Never include passwords, private keys, recovery phrases, or payment details in a ticket.
Open a ticket and our team will reply here.
